You should find the answer to any queries in our Frequently Asked Questions. If you need more help, please get in touch: see the Support section or e-mail customer.services@call2abroad.com detailing your query, which of our services you are using, where you are calling and your network [the more info the better!]. We respond quickly.

Frequently Asked Questions - Euro

Who is this for?
Where can I call to?
Where can I call from?
How do I pay?
What happens if I have a problem?
Can I top up my balance?
How can I avoid having to dial the access number each time?
How many calls can I make?
How can I top-up?
How it works

Who is this for?
Absolutely anyone and everyone, if you make international calls, from any kind of phone - home, office or mobile - and want low, low rates coupled with absolute convenience then Call2Abroad Euro is the service for you  Back to FAQs

Where can I call?

You save on calls to anywhere in the world, such as calls to Australia, Pakistan, Poland, India, China, South Africa and USA (1p/min).  Back to FAQs

Where can I call from?
You can access your account from any landline or mobile in the following destinations

	03 400 32 41 (from Belgium mobiles or landlines)
	01 76 76 76 00 (from France mobiles or landlines)
	069 22 22 52 90 (from Germany mobiles or landlines)
	01 247 6155 (from Ireland mobiles or landlines)
	02 3604 6777 (from Italy mobiles or landlines)
	914 149 940 (from Spain mobiles or landlines)
	866 884 4662 (from USA mobiles or landlines)
	For calls from the UK, click here

 
All our access numbers are standard landlines, which means that they should be included in any inclusive minutes packages you have (or free if your provider gives you free calls to landlines)

We will be expanding to more countries over the coming months. If you would like more information or want to suggest a country we should move into, send us your details above or email us  Back to FAQs

How do I pay?
You pay with a credit/debit card or PayPal. When topping up online, you are saving the cost of a text message and getting the best rates available. You will see either "PayPal" "2Abroad Limited" or "Call2Abroad TopUp" on your credit card statement    Back to FAQs

What happens if I have a problem?
Go to the contact us section of this web site and tell us exactly what is wrong. We will investigate and fix the fault for you as soon as we can   Back to FAQs

Can I top up my balance?
Yes. Repeat the original top-up process - that never changes. If you have - for example - €0.40 remaining credit and you top-up with another €5 you now have €5.40's worth of credit to make calls. Simple!   Back to FAQs

How can I avoid having to dial the access number each time?
You can enter the access number followed by a pause and then the full international number into your phone memory. To see how on your mobile phone, see above    Back to FAQs

How many calls can I make?
As many as you want - you can use the call2abroad mobile service any time of the day or night and can keep making calls up until your credit runs out. Remember you can top up at any time    Back to FAQs

How can I top-up?
Top-up online - we send you back a text confirming your purchase and the credit is added to your account instantly. You can top up with up to €20 in one day
Your balance is simply incremented by the relevant top up amount, for example; if you had €0.40 remaining credit and you top-up with another €5 you now have €5.40 available   Back to FAQs

How it works
You purchase credit in advance from us. You receive a text back from us confirming your purchase. You can use your account directly from your mobile, or from any other phone using a PIN number. To make calls, simply dial our access number (charged as a landline call, or included in your inclusive landline minutes if you're have a pay monthly mobile).    Back to FAQs

Save on dialing time with speed dials

Seamless calling: For convenience, you can save our access number in your contacts for seamless dialing.

You can either save the number into the phone book on your phone in the regular way, or you can edit the numbers in your phone book to include the access number and dial using pause dialing.

From a Nokia phone Step 1 Enter the access number eg. 02084978844 Step 2 Press * 3 times to show ' p '. (This causes dialing to pause) Step 3 Enter your destination number - including the full international code starting 00 followed finally by #

From a Seimens or Panasonic phone Step 1 Enter the access number eg. 02084978844 Step 2 Press and hold 0 to show ' + '. (This causes dialing to pause) Step 3 Enter your destination number - including the full international code starting 00 followed finally by #

From a Motorola or Sony Ericsson phone Step 1 Enter the access number eg. 02084978844 Step 2 Press and hold * to show ' p '. (This causes dialing to pause) Step 3 Enter your destination number - including the full international code starting 00 followed finally by #