Cheap calls abroad
Free calls from mobiles
No account or pre-payment
Call India, Pakistan, Poland... China, and everywhere else!
 |
 |
 |
|
||
 |
 |
 |
|
||
Home > How It Works > Frequently Asked Questions
Frequently Asked Questions - how to make the cheapest international calls
Got a query or not quite sure how a service works? You should find the answer in the frequently asked questions below.
Firstly select the service which best suits where you are calling from (eg. from a landline or a mobile):
- Calling from a home or office landline from 2p/min
- Calling from any mobile (pay monthly or pay-as-you-go) from 1p/min
- Making free calls using cross-network inclusive minutes from O2 pay-monthly
Calling from a home or office landline, calls from 2p/min
Call2Abroad landline offers international calls from your home or office phone from only 2p/min. There is no registration, no pre-payment and no accounts to open and no separate bills, just cheap calls abroad all day long!
How it works
Each destination has a call2abroad access number, which you dial to access the call2abroad service. The cost of calling our access number is billed by your service provider (eg. BT), and will appear like any other call on your monthly bill. Once your connected to our access number, your simply enter the full international number you are calling followed by # (including the 00 and international code). Calls are one cheap rate 24 hours a day.
Frequently asked questions - Landline Service
Where can I call?
What is an access number?
Can I call 24 hours a day, 7 days a week?
Can I call from my mobile?
Can I call from a payphone?
The service didn't connect me. What happened?
How do I pay for my calls?
Can I use call2abroad from operators other than BT (eg. NTL or Telewest)?
Need more help?
Where can I call?
Call anywhere in the world. Click here to select your desination and start using. Great rates include Poland Mobile (7p/min), India (6p/min), China (4p/min) and USA (2p/min) Back to top
What is an access number?
An access number is a telephone number you dial to connect to our services. You pay one flat rate to connect to our systems and once connected, you enter the international number you are calling (including the 00 and international code) followed by # Back to top
Can I call 24 hours a day, 7 days a week?
Yes, you can call at any time and you are usually charged the same low rate whenever you call (the only exception is 0870 access numbers, which are charged at different rates at weekends and evenings) Back to top
Can I call from my mobile?
Yes, you can call our numbers from your mobile, however we advise checking the cost of calling the access number first with your operator. In most cases, you'd find it cheaper to use our Mobile Service (either for pre-pay or pay-monthly customers) Back to top
Can I call from a payphone?
Our numbers are available from any UK phone, however you may find that calls from payphones are subject to a surcharge by the payphone operator and may be at higher rates than advertised on this web site. Its usually cheaper to call from a landline or use our mobile service Back to top
The service didn't connect me. What happened?
Follow this list to diagnose the issue:
1) Dial the correct access number for your destination (noting that access numbers are usually differrent for calling landlines and mobiles)?
2) Did you enter the full international number (including international dialling code)?
3) Did you follow your international number by #?
4) If you heard a message in a foreign language, it is most likely a problem at the "other end" (eg. the mobile you are calling is out of coverage, or the foreign network is overloaded), try calling back a bit later.
If the above list doesn't solve your query, get in touch Back to top
How do I pay for my calls?
We never bill you, all calls made to our access numbers are billed by your service provider (eg. BT, Telewest, NTL etc). Any calls to our access numbers will just appear itemised on your bill as per any other call Back to top
Can I use call2abroad from operators other than BT (eg. NTL or Telewest)?
All the rates for calling our access numbers are those charged by BT. Generally, other landline providers charge exactly the same as BT, however you may want to check in advance if unsure Back to top
Calling from any mobile, calls from 1p/min
Our revolutionary mobile service allows you to call anywhere in the world from 1p/min. Just top-up your mobile and then make your call by dialing one of our access numbers followed by your full international number. You can use Call2Abroad Mobile from any UK mobile network, pay-as-you-go or pay monthly.
Frequently asked questions - mobile service (for calls from any mobile)
Who is this for?
Where can I call?
How do I pay ?
What happens if I have a problem?
Can I top up my balance?
How can I get away from having to dial the access number ever again?
How many calls can I make?
How can I top-up?
Need more help?
Who is this for?
Absolutely anyone and everyone, if you make international calls, from any kind of phone - home, office or mobile - and want low, low rates coupled with absolute convenience then call2abroad Mobile is the service for you Back to top
Where can I call?
Make calls to many destinations, such as China, Spain, Canada, USA for only 1p/min! Call Poland for 2p/min and Bangladesh for 3p/min. It's so easy to use and our rates are unbeatable! Click here for full details Back to top
How do I pay ?
You pay by sending us a text message or topping up online. When topping up with the text message method, the text message you send us requesting a top-up will be charged at your standard mobile operator's text rate. Text messages you receive from us will be charged at £5.
You can also top-up online (for even cheaper rates) - see the Online TopUp section for more details Back to top
What happens if I have a problem?
Go to the contact us section of the website and tell us exactly what is wrong. Click here and we will investigate and fix the fault for you as soon as we can Back to top
Can I top up my balance?
Yes. Repeat the original top-up process - that never changes. If you have - for example - 40p remaining credit and you top-up with another £5 you now have £5.40's worth of credit to make calls. Simple! Back to top
How can I get away from having to dial the access number ever again?
You can enter the access number followed by a pause and then the full international number into your phone memory. To see how on your mobile phone click here Back to top
How many calls can I make?
As many as you want - you can use the call2abroad mobile service any time of the day or night and can keep making calls up until your credit runs out. Remember you can top up at any time Back to top
How can I top-up?
Top-up directly from your mobile - Text the word DIAL to the short number 80556 for £5 credit. This text will cost you £5 and we will credit your mobile phone with £5 of call credit
NEW: You can also top-up online (for even cheaper rates!) - see the Online TopUp section for more details
Your balance is simply incremented by the relevant top up amount, for example; 40p remaining credit and you top-up your phone with another £5 you now have £5.40 available Back to top
How it works
Your purchase credit in advance from us by text message (think of it as a virtual calling card). You just text the message DIAL and send it to 80556. You receive a text back from us, costing £5 and containing your credit, which you can use directly from your mobile, or from any other phone using a PIN number.To make calls, simply dial our London access number (charged as a London call, or included as a free landline call if you're a pay monthly customer). Back to top
Calling from a pay-monthly mobile, free calls using your cross-network inclusive minutes
If you are on a mobile phone contract, using Call2Abroad you can now make free international calls from your pay-monthly mobile using your cross-network inclusive mintues*. There are no accounts to open and no hassle - just dial the access number for your network, wait for the prompt and enter your international number you are calling followed by # (not forgetting the international dialing code).
Frequently asked questions - Mobile (free calls) Service
Is Call2Abroad MobilePlus really free?
Will anything show up on my bill?
I’m still not sure how to make a call. How do I do it?
Where can I call?
Need more help?
Is Call2Abroad Mobile Plus really free?
Each of the mobile networks listed has an access number, which is billed by the network as an "inclusive call" for pay-monthly, thus you can call it for free with your cross-network inclusive minutes. Once conected to us, you just enter the international number you are calling and off you go - free calls abroad!
Calling our 0870/0844 access numbers should be free provided you have a pay monthly phone with cross-network inclusive minutes. Some providers exclude calls to our access numbers. If you are in any doubt, please contact your mobile operator to double-check and see our network-specific pages. Free international calls for some O2 customers. Click here if you are a Vodafone, T-Mobile or 3 customer Back to top
Will anything show up on my bill?
Yes – on your bill, you’ll see a call to our access number, the duration and a charge of zero pence provided you had sufficient inclusive minutes to cover the call, otherwise it should be charged as a cross-network mobile call. Back to top
I’m still not sure how to make a call. How do I do it?
First, dial the access number into your phone and then press the green/send button.
As soon as you hear the recorded announcement, enter the full international number into your phone (for example, to call the US, 001 then the area code and, finally, the number) – do NOT press green/send button again.
After a second or two your will be connected to your destination and making free international calls! Back to top
Where you can call
Destinations include free calls to landlines in most destinations, plus mobiles in India, China and USA. Choose your network here O2, Orange, Vodafone, T-Mobile or 3 customer Back to top
Can't find the answer to your query above? Then please get in touch and we'll be happy to assist: Contact Customer Services
Want the best rate?
Use the cheap calls Wizard on the home page to get the best rate and sign up to the newsletter to stay in touch with our rate drops
NEWSLETTER SIGN-UP
(c) 2006 call2abroad - the home of top quality low cost international calls. All rights reserved. Please read the terms and conditions of use
Design by Expandable Solutions, London, England